Sale Items, Returns & Exchange Policy

At Morra, every product is carefully crafted and thoroughly inspected before dispatch to ensure the highest quality. Please read the following policy before placing your order.

Sale Items

Products purchased during sales, promotional offers, clearance events, or with special discounts are not eligible for return, refund, or exchange, unless the item received is damaged, defective, or incorrect.

Exchange Policy

At Morra, customer satisfaction is our priority. We offer exchanges only in the following cases:

• You receive a damaged product.

• You receive a defective product.

• You receive an incorrect size.

To request an exchange:

• Notify us within 24 hours of receiving your order.

• Share clear photographs and an unboxing video for verification.

• The product must be unused, unwashed, and returned with its original tags and packaging.

Customers are responsible for returning the product at their own shipping expense unless otherwise approved by Morra.

Once the returned item has been verified by our quality team, a replacement will be dispatched using the earliest available courier service.

Every order undergoes multiple quality inspections before leaving our warehouse to ensure it meets our quality standards.

Return Policy

All sales made through Morra are considered final.

We do not accept returns or provide refunds once a product has been sold and delivered, except in cases where a damaged, defective, or incorrect product has been verified by our support team.

Product Care & Handcrafted Variations

Many Morra products feature delicate craftsmanship, embroidery, embellishments, sequins, beads, stones, and other handcrafted details.

Due to the nature of these premium garments:

• Slight shedding of sequins, beads, stones, embroidery threads, or embellishments may occur during shipping or while opening the package.

• Minor variations in handwork, embroidery, prints, color, or finishing are natural characteristics of handcrafted fashion and should not be considered manufacturing defects.

All products are carefully inspected and securely packaged before dispatch.

Customers are requested to open packages with care to avoid accidental damage to delicate embellishments.

These natural variations and minor embellishment shedding are not eligible for return, exchange, or refund.

Acceptance of Terms

By placing an order with Morra, you confirm that you have read, understood, and agreed to this Sale Items, Returns & Exchange Policy.